{"id":2580,"date":"2016-07-23T19:56:07","date_gmt":"2016-07-24T00:56:07","guid":{"rendered":"http:\/\/nuevavp.villapatzcuaro.com\/?page_id=2580"},"modified":"2026-06-05T13:48:45","modified_gmt":"2026-06-05T19:48:45","slug":"politicas","status":"publish","type":"page","link":"https:\/\/villapatzcuaro.com\/en\/politicas\/","title":{"rendered":"Policies"},"content":{"rendered":"<div id=\"elm-text-_ed2271177487268\" class=\"elm-text\">\n<div class=\"entry-content\">\n<h1 style=\"text-align: center;\" data-section-id=\"ba7aee\" data-start=\"261\" data-end=\"287\">Reservation Policies<\/h1>\n<p style=\"text-align: justify;\" data-start=\"289\" data-end=\"519\">At Villa P\u00e1tzcuaro, we aim to offer a peaceful, clear, and well-organized stay. The following policies help us properly prepare each reservation and preserve the restful atmosphere that defines the property.<\/p>\n<hr data-start=\"521\" data-end=\"524\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"11lxysm\" data-start=\"526\" data-end=\"553\">Reservations and Guarantee<\/h2>\n<p style=\"text-align: justify;\" data-start=\"555\" data-end=\"644\">To confirm a reservation, guests must provide the basic details of their stay:<\/p>\n<ul style=\"text-align: justify;\" data-start=\"646\" data-end=\"788\">\n<li data-section-id=\"5hr2ef\" data-start=\"646\" data-end=\"676\">Guest\u2019s full name.<\/li>\n<li data-section-id=\"d17ytf\" data-start=\"677\" data-end=\"705\">Arrival and departure dates.<\/li>\n<li data-section-id=\"cusbmg\" data-start=\"706\" data-end=\"728\">Type of accommodation.<\/li>\n<li data-section-id=\"19th5fl\" data-start=\"729\" data-end=\"750\">Number of guests.<\/li>\n<li data-section-id=\"fbxft1\" data-start=\"751\" data-end=\"771\">Contact information.<\/li>\n<li data-section-id=\"1acnuw9\" data-start=\"772\" data-end=\"788\">Payment method.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\" data-start=\"790\" data-end=\"941\">A reservation is considered confirmed once the corresponding payment has been made by bank transfer, deposit, or credit\/debit card.<\/p>\n<p style=\"text-align: justify;\" data-start=\"943\" data-end=\"1122\">Villa P\u00e1tzcuaro may request full or partial payment of the stay depending on the season, type of accommodation, experience booked, or specific conditions of the reservation.<\/p>\n<hr data-start=\"1124\" data-end=\"1127\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"10u4wmy\" data-start=\"1129\" data-end=\"1180\">Payment for Guest Rooms, Villas, and RV Park &amp; Camping<\/h2>\n<p style=\"text-align: justify;\" data-start=\"1182\" data-end=\"1297\">Published rates are listed in Mexican pesos and include taxes, unless otherwise stated.<\/p>\n<p style=\"text-align: justify;\" data-start=\"1299\" data-end=\"1399\">Rates may vary depending on season, availability, special dates, and booking channel.<\/p>\n<p style=\"text-align: justify;\" data-start=\"1401\" data-end=\"1566\">To confirm a stay, a deposit or full payment may be required, especially during peak seasons, weekends, experiences, villas, and high-demand dates.<\/p>\n<hr data-start=\"1568\" data-end=\"1571\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"1cyp0pm\" data-start=\"1573\" data-end=\"1597\">Villa Reservations<\/h2>\n<p style=\"text-align: justify;\" data-start=\"1599\" data-end=\"1677\">Villas require prior preparation to ensure a comfortable and adequate stay.<\/p>\n<p style=\"text-align: justify;\" data-start=\"1679\" data-end=\"1780\">For this reason, villa reservations must be made at least <strong data-start=\"1753\" data-end=\"1779\">2 days in advance.<\/strong>.<\/p>\n<p style=\"text-align: justify;\" data-start=\"1782\" data-end=\"1931\">Same-day villa reservations are not available. For immediate stays, we invite you to check availability in our guest rooms.<\/p>\n<hr data-start=\"1933\" data-end=\"1936\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"1idj3vw\" data-start=\"1938\" data-end=\"1959\">Cleaning Service in Villas<\/h2>\n<p style=\"text-align: justify;\" data-start=\"1961\" data-end=\"2038\">Our villas are designed to offer greater privacy and independence.<\/p>\n<p style=\"text-align: justify;\" data-start=\"2040\" data-end=\"2205\">For extended stays, cleaning service is not included in the base rate. Additional cleaning options may be reviewed upon request and subject to availability.<\/p>\n<p style=\"text-align: justify;\" data-start=\"2207\" data-end=\"2383\">For extended stays, cleaning service is not included in the base rate. Additional cleaning options may be reviewed upon request and subject to availability.<\/p>\n<hr data-start=\"2385\" data-end=\"2388\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"1hxluru\" data-start=\"2390\" data-end=\"2433\">Payment for Experiences, Packages, and Events<\/h2>\n<p style=\"text-align: justify;\" data-start=\"2435\" data-end=\"2615\">For experiences, packages, celebrations, workshops, retreats, or special services, the reservation may require full payment or a specific deposit at the time of confirmation.<\/p>\n<p style=\"text-align: justify;\" data-start=\"2617\" data-end=\"2722\">The specific conditions of each experience or event will be provided before confirming the reservation.<\/p>\n<p style=\"text-align: justify;\" data-start=\"2724\" data-end=\"2885\">By making payment, the guest accepts the conditions of the experience, dates, included services, restrictions, and applicable cancellation policies.<\/p>\n<hr data-start=\"2887\" data-end=\"2890\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"1adqr1x\" data-start=\"2892\" data-end=\"2915\">Check-In and Check-Out<\/h2>\n<p style=\"text-align: justify;\" data-start=\"2917\" data-end=\"2992\"><strong data-start=\"2917\" data-end=\"2930\">Check-in:<\/strong> from 3:00 PM.<br data-start=\"2955\" data-end=\"2958\" \/><strong data-start=\"2958\" data-end=\"2972\">Check-out:<\/strong> until 12:00 PM.<\/p>\n<p style=\"text-align: justify;\" data-start=\"2994\" data-end=\"3139\">If a guest arrives before 3:00 PM and the accommodation is already ready, early check-in may be possible, subject to availability.<\/p>\n<p style=\"text-align: justify;\" data-start=\"3141\" data-end=\"3258\">If a guest delays the return of the accommodation without prior notice or authorization, an additional charge may apply.<\/p>\n<p style=\"text-align: justify;\" data-start=\"3260\" data-end=\"3380\">For late-night arrivals, any arrival before 6:00 AM will be considered occupancy of the previous night.<\/p>\n<p style=\"text-align: justify;\" data-start=\"3382\" data-end=\"3491\">If you plan to arrive outside regular hours, please contact us in advance so we can help coordinate your arrival.<\/p>\n<hr data-start=\"3493\" data-end=\"3496\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"anmu9g\" data-start=\"3498\" data-end=\"3530\">Guest Room Cancellations<\/h2>\n<p style=\"text-align: justify;\" data-start=\"3532\" data-end=\"3592\">Cancellations must be requested in writing by email:<\/p>\n<p style=\"text-align: justify;\" data-start=\"3594\" data-end=\"3630\"><strong data-start=\"3594\" data-end=\"3630\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3596\" data-end=\"3628\">reservaciones@villapatzcuaro.com<\/a><\/strong><\/p>\n<p style=\"text-align: justify;\" data-start=\"3632\" data-end=\"3802\">Cancellations made at least <strong data-start=\"3674\" data-end=\"3702\">72 hours prior to arrival date<\/strong> may be eligible for a refund, according to the conditions of the reservation.<\/p>\n<p style=\"text-align: justify;\" data-start=\"3804\" data-end=\"3951\">Cancellations made within <strong data-start=\"3847\" data-end=\"3867\">72 hours prior to arrival<\/strong> may result in a charge of up to <strong data-start=\"3917\" data-end=\"3950\">100% of the value of the stay<\/strong>.<\/p>\n<p style=\"text-align: justify;\" data-start=\"3953\" data-end=\"4075\">In case of no-show, a charge of <strong data-start=\"4038\" data-end=\"4074\">100% of the total reservation will apply.<\/strong>.<\/p>\n<hr data-start=\"4077\" data-end=\"4080\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"1annuib\" data-start=\"4082\" data-end=\"4108\">Villa Cancellations<\/h2>\n<p style=\"text-align: justify;\" data-start=\"4110\" data-end=\"4295\">Because villas require prior preparation, their cancellation policies may vary depending on the length of stay, season, and specific conditions of the reservation.<\/p>\n<p style=\"text-align: justify;\" data-start=\"4297\" data-end=\"4357\">Cancellations must be requested in writing by email:<\/p>\n<p style=\"text-align: justify;\" data-start=\"4359\" data-end=\"4395\"><strong data-start=\"4359\" data-end=\"4395\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4361\" data-end=\"4393\">reservaciones@villapatzcuaro.com<\/a><\/strong><\/p>\n<p style=\"text-align: justify;\" data-start=\"4397\" data-end=\"4570\">Cancellations made at least <strong data-start=\"4439\" data-end=\"4467\">72 hours prior to arrival date<\/strong> podr\u00e1n ser revisadas para posible reembolso, seg\u00fan las condiciones confirmadas al momento de reservar.<\/p>\n<p style=\"text-align: justify;\" data-start=\"4572\" data-end=\"4716\">Cancellations made outside that period, as well as no-shows, may result in a charge of up to <strong data-start=\"4682\" data-end=\"4715\">100% of the value of the stay<\/strong>.<\/p>\n<hr data-start=\"4718\" data-end=\"4721\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"1l7gjvg\" data-start=\"4723\" data-end=\"4797\">Cancellations for Experiences, Workshops, Events, and Special Services<\/h2>\n<p style=\"text-align: justify;\" data-start=\"4799\" data-end=\"4952\">Experiences, celebrations, workshops, retreats, tours, or special services may have specific reservation and cancellation conditions.<\/p>\n<p style=\"text-align: justify;\" data-start=\"4954\" data-end=\"4965\">In general:<\/p>\n<ul style=\"text-align: justify;\" data-start=\"4967\" data-end=\"5522\">\n<li data-section-id=\"1ncz8qg\" data-start=\"4967\" data-end=\"5096\">Cancellations made <strong data-start=\"5002\" data-end=\"5018\">5 days or more<\/strong> in advance may be subject to administrative or operational<\/li>\n<li data-section-id=\"1sdhnqz\" data-start=\"5097\" data-end=\"5249\">Cancellations made within <strong data-start=\"5142\" data-end=\"5160\">4 days prior<\/strong> to the scheduled date may result in a charge of up to <strong data-start=\"5219\" data-end=\"5248\">100% of the contracted value.<\/strong>.<\/li>\n<li data-section-id=\"tfm9kc\" data-start=\"5250\" data-end=\"5335\">No refunds apply in case of failure to arrive on the agreed date, time, or meeting point.<\/li>\n<li data-section-id=\"16l51i5\" data-start=\"5336\" data-end=\"5447\">Changes are subject to availability and authorization by Villa P\u00e1tzcuaro or the corresponding provider.<\/li>\n<li data-section-id=\"24ux9n\" data-start=\"5448\" data-end=\"5522\">Some experiences or special services may be non-refundable.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\" data-start=\"5524\" data-end=\"5595\">Specific conditions will be provided at the time of reservation.<\/p>\n<hr data-start=\"5597\" data-end=\"5600\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"3bea61\" data-start=\"5602\" data-end=\"5641\">Peak Seasons and Special Dates<\/h2>\n<p style=\"text-align: justify;\" data-start=\"5643\" data-end=\"5790\">During peak seasons and special dates, reservations may require full advance payment and may be subject to non-refundable policies.<\/p>\n<p style=\"text-align: justify;\" data-start=\"5792\" data-end=\"5826\">This may apply to dates such as:<\/p>\n<ul style=\"text-align: justify;\" data-start=\"5828\" data-end=\"6002\">\n<li data-section-id=\"5h69in\" data-start=\"5828\" data-end=\"5847\">Day of the Dead.<\/li>\n<li data-section-id=\"zh52ka\" data-start=\"5848\" data-end=\"5863\">Day of the Dead.<\/li>\n<li data-section-id=\"r5nxon\" data-start=\"5864\" data-end=\"5883\">Day of the Dead.<\/li>\n<li data-section-id=\"1lqx047\" data-start=\"5884\" data-end=\"5894\">Christmas.<\/li>\n<li data-section-id=\"1fuybum\" data-start=\"5895\" data-end=\"5907\">New Year\u2019s.<\/li>\n<li data-section-id=\"1kjxlf8\" data-start=\"5908\" data-end=\"5943\">Holiday weekends and long weekends.<\/li>\n<li data-section-id=\"uvz1la\" data-start=\"5944\" data-end=\"5967\">Summer vacation periods.<\/li>\n<li data-section-id=\"edvwuu\" data-start=\"5968\" data-end=\"6002\">Regional high-demand dates.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\" data-start=\"6004\" data-end=\"6093\">Regional high-demand dates. <strong data-start=\"6066\" data-end=\"6092\">100% of the reservation.<\/strong>.<\/p>\n<hr data-start=\"6095\" data-end=\"6098\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"d1f5tn\" data-start=\"6100\" data-end=\"6120\">Early Departure<\/h2>\n<p style=\"text-align: justify;\" data-start=\"6122\" data-end=\"6206\">Early departure from the hotel is considered a partial cancellation of the stay.<\/p>\n<p style=\"text-align: justify;\" data-start=\"6208\" data-end=\"6393\">No refunds will be issued for unused nights, changes of plans, illness, personal circumstances, weather conditions, or any other situation beyond the hotel\u2019s operation.<\/p>\n<hr data-start=\"6395\" data-end=\"6398\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"8ed24h\" data-start=\"6400\" data-end=\"6424\">No-Show Policy<\/h2>\n<p style=\"text-align: justify;\" data-start=\"6426\" data-end=\"6600\">If a guest does not arrive on the reserved date and does not request cancellation within the established period, a charge of <strong data-start=\"6563\" data-end=\"6599\">100% of the total reservation will apply.<\/strong>.<\/p>\n<hr data-start=\"6602\" data-end=\"6605\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"1jp0t1n\" data-start=\"6607\" data-end=\"6623\">Additional Guest<\/h2>\n<p style=\"text-align: justify;\" data-start=\"6625\" data-end=\"6715\">Additional guests will be charged according to the current rate at the time of reservation.<\/p>\n<p style=\"text-align: justify;\" data-start=\"6717\" data-end=\"6838\">Maximum occupancy depends on the type of accommodation and may not be exceeded for reasons of safety, comfort, and operation.<\/p>\n<hr data-start=\"6840\" data-end=\"6843\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"10vuh3h\" data-start=\"6845\" data-end=\"6863\">Minors<\/h2>\n<p style=\"text-align: justify;\" data-start=\"6865\" data-end=\"7037\">Due to the characteristics of the property and in order to preserve a peaceful atmosphere, guest rooms and villas are intended for guests aged <strong data-start=\"7025\" data-end=\"7036\">14 and older<\/strong>.<\/p>\n<hr data-start=\"7039\" data-end=\"7042\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"1ft29sg\" data-start=\"7044\" data-end=\"7055\">Pets<\/h2>\n<p style=\"text-align: justify;\" data-start=\"7057\" data-end=\"7188\">To preserve the comfort, cleanliness, and tranquility of all guests, pets are not allowed in guest rooms or villas.<\/p>\n<p style=\"text-align: justify;\" data-start=\"7190\" data-end=\"7344\">Pets are welcome only in the <strong data-start=\"7244\" data-end=\"7265\">RV Park &amp; Camping<\/strong>, subject to its specific guidelines and always under the supervision of their owners.<\/p>\n<hr data-start=\"7346\" data-end=\"7349\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"1ehcai1\" data-start=\"7351\" data-end=\"7377\">Smoke-Free Indoor Spaces<\/h2>\n<p style=\"text-align: justify;\" data-start=\"7379\" data-end=\"7540\">To preserve indoor air quality and the well-being of our guests, smoking is not permitted inside guest rooms, villas, or any indoor areas.<\/p>\n<p style=\"text-align: justify;\" data-start=\"7542\" data-end=\"7643\">Designated gardens and outdoor areas are available for guests who wish to smoke outdoors.<\/p>\n<hr data-start=\"7645\" data-end=\"7648\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"1yag8td\" data-start=\"7650\" data-end=\"7697\">Damages, Belongings, and Guest Responsibility<\/h2>\n<p style=\"text-align: justify;\" data-start=\"7699\" data-end=\"7905\">The guest will be responsible for any damage, loss, or impact caused to the accommodation, furniture, facilities, gardens, linens, equipment, or any other element of the property during their stay.<\/p>\n<p style=\"text-align: justify;\" data-start=\"7907\" data-end=\"8087\">Villa P\u00e1tzcuaro may apply additional charges in case of damage, extraordinary cleaning, lost keys, failure to comply with regulations, or improper use of the facilities.<\/p>\n<hr data-start=\"8089\" data-end=\"8092\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"aauwf8\" data-start=\"8094\" data-end=\"8108\">Invoicing<\/h2>\n<p style=\"text-align: justify;\" data-start=\"8110\" data-end=\"8238\">To request an invoice, guests must provide complete and updated tax information according to current requirements.<\/p>\n<p style=\"text-align: justify;\" data-start=\"8240\" data-end=\"8326\">The request must be made within the same month as the stay or purchase.<\/p>\n<hr data-start=\"8328\" data-end=\"8331\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"1clqm6q\" data-start=\"8333\" data-end=\"8371\">Overbooking or Operational Issues<\/h2>\n<p style=\"text-align: justify;\" data-start=\"8373\" data-end=\"8621\">If, due to extraordinary circumstances, Villa P\u00e1tzcuaro is unable to provide the contracted lodging service, the hotel will seek to offer a suitable alternative, aiming for it to be equivalent or superior to the benefits originally contracted.<\/p>\n<hr data-start=\"8623\" data-end=\"8626\" \/>\n<h2 style=\"text-align: justify;\" data-section-id=\"1c78x6y\" data-start=\"8628\" data-end=\"8639\">Contact<\/h2>\n<p style=\"text-align: justify;\" data-start=\"8641\" data-end=\"8770\">For questions, changes, or clarifications related to reservations, cancellations, or stay policies, you may contact us at:<\/p>\n<p style=\"text-align: justify;\" data-start=\"8772\" data-end=\"8834\"><strong data-start=\"8772\" data-end=\"8808\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"8774\" data-end=\"8806\">reservaciones@villapatzcuaro.com<\/a><\/strong><br data-start=\"8808\" data-end=\"8811\" \/><strong data-start=\"8811\" data-end=\"8834\">Tel. +52 (434) 342 0767<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edticas de Reservaci\u00f3n En Villa P\u00e1tzcuaro buscamos ofrecer una estancia tranquila, clara y bien organizada. Las siguientes pol\u00edticas nos ayudan a preparar cada reservaci\u00f3n adecuadamente y preservar el ambiente de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_citadela_hide_page_title":"","_citadela_remove_header_space":"","_citadela_custom_class":"","_citadela_half_map_provider":"","_citadela_half_map_theme":"","_citadela_half_map_themeOSM":"","_citadela_half_map_customTheme":"","_citadela_half_map_dataType":"","_citadela_half_map_dynamicTrack":false,"_citadela_half_map_trackColor":"","_citadela_half_map_trackEndpointsColor":"","_citadela_half_map_filterCategory":"","_citadela_half_map_filterLocation":"","_citadela_half_map_filterFeatured":false,"_citadela_half_map_noDataBehavior":"empty-map","_citadela_half_map_noDataText":"","_citadela_half_map_clusterGridSize":80,"_citadela_header":false,"_citadela_header_over_content":false,"_citadela_header_text_color":"","_citadela_header_logo":[],"_citadela_header_bg_image":[],"_citadela_header_bg_position":[],"_citadela_header_bg_size":"","_citadela_header_bg_repeat":"","_citadela_header_bg_fixed":false,"_citadela_header_bg_color":"","_citadela_header_bg_image_overlay":"","_citadela_header_transparent_bg":false,"_citadela_content_width":"","_citadela_half_layout_position":"","footnotes":""},"class_list":["post-2580","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/villapatzcuaro.com\/en\/wp-json\/wp\/v2\/pages\/2580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/villapatzcuaro.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/villapatzcuaro.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/villapatzcuaro.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/villapatzcuaro.com\/en\/wp-json\/wp\/v2\/comments?post=2580"}],"version-history":[{"count":0,"href":"https:\/\/villapatzcuaro.com\/en\/wp-json\/wp\/v2\/pages\/2580\/revisions"}],"wp:attachment":[{"href":"https:\/\/villapatzcuaro.com\/en\/wp-json\/wp\/v2\/media?parent=2580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}